Často kladené otázky

  • "Archive product" means that the product is in the archive and not produced any more. In most cases it is not available in retail shops either.

  • If an USB device, which is plugged in an USB port, is not shown in Windows “Device Manager”, or Windows reports about a device driver error, then you need to:

    1. If your device can use standard Windows drivers, as stated in its instruction or its description on the web page, then don't install drivers or software from the device vendor. If you have installed a driver or software from a device vendor, then use Windows “System Restore” to revert to the state, when it isn't installed, or use Windows “Control Panel” applet “appwiz.cpl” to remove it.
    2. If your device needs a special driver, you can either find it on the CD, which is shipped with the device, or download it from the “DOWNLOAD” tab on the device web page. Be warned, that a driver on a web page may not suite to your device, cause devices from different shipments may use different drivers.
    3. Use Windows “Control Panel” to open “Devices and Printers” Window. Then right click your computer name and choose menu item “Device Installation Settings”. Choose “Yes, do this automatically (recommended)” in the “Device Installation Settings” window. Press “Save changes” button.
    4. Update your OS, devices drivers and BIOS or UEFI.
    5. Reboot your PC.
    6. Connect your device to a high-power USB port, which is supporting 500 mA power consumption. Don't use USB hubs or extension cables. Try to connect your device to different USB ports and PCs.
  • Unfortunately, USB-receivers are not sold separately.

  • Receiver always mixes signals from both microphones. So try to turn both microphones on. If they are close to receiver, their signal is usually stronger than a signal of radio station. If this does not solve your problem, then contact your seller.

  • Please note that you can activate no more than 5 War Thunder bonus codes on 1 account.

  • If your device needs a special driver, you can either find it on the CD, which is shipped with the device, or download it from the “DOWNLOAD” tab on the device web page.

    If your device can use standard Windows drivers, as stated in its instruction or its description on the web page, then OS will automatically install these drivers without user interaction.

    If OS can't find a driver or reports about driver errors, you can find guidance here.

  • The "RDD-005" model is no longer supported by "Defender" company. Database updates can be downloaded through the "Speedcam.online" service:

    https://speedcam.online/radar-detektor-defender-rdd-005/

    Database updating manual:

    http://defender.ru/links/files/879

    Update utility for radar detector (Windows 7 or higher):

    http://defender.ru/links/files/878

    Driver for radar detector (Windows 8 x64 or higher):

    http://defender.ru/links/files/1789

  • If your webcam conforms to USB Video Device Class, USB Audio Device Class specifications, then audio and video capture will work in modern versions of MAC OS X, Linux. If it is written on a device web page, that a webcam doesn't need a driver for operation, then it confortms to USB Video Device Class specification. Some other device functions may not work.

  • It depends on the case material. The plate will not adhere to flexible, leather, silicone or fabric-covered cases. The plate can be securely glued to a hard plastic case with a smooth surface.

  • Only if the case is 0.3 mm thick or less. The magnet will not hold the phone through the thick case as securely as without the case.

  • The kit includes two metal plates with an adhesive layer applied.

  • Yes, double sided Scotch tape is glued to the holder bottom. To fasten the holder, remove the protective film from it.

  • No, it can not work, do not glue the plate over the NFC sensor. Before gluing the plate ask the phone manufacturer where the NFC sensor is located under the back cover and do not glue the plate on this place.

  • Yes, the holder has a hinge that allows rotating the phone to various angles.

  • Yes, it does. It is located on the holder base.

  • No, the magnetic field does not have any effect on the phone.

  • The holder is suitable only if your car has horizontal louvers on the ventilation ducts with a distance of at least 5 mm between them. Also make sure that up to a depth of 2 cm inside the louver there are no elements that will interfere with clamping.

  • It depends on the case material. The plate will not adhere to flexible cases, leather, silicone or fabric-covered cases. The plate can be securely glued to a hard plastic case with a smooth surface.

  • The plate should not be glued over the receiving induction coil inside the phone, because wireless charging will not work then. Before gluing the plate ask the phone manufacturer where the coil is located under the back cover and do not glue the plate on this place.

  • No, it is not.

  • No, there are rubber pads inside the clamp that protect the louver from damage.

  • The kit includes two metal plates with an adhesive layer applied.

  • Only if the case is 0.3 mm thick or less. The magnet will not hold the phone through the thick case as securely as without the case.

  • It depends on the case material. The plate will not adhere to flexible, leather, silicone or fabric-covered cases. The plate can be securely glued to a hard plastic case with a smooth surface.

  • No, the magnetic field will not have any effect on the phone.

  • The plate should not be glued over the receiving induction coil inside the phone, because wireless charging will not work then. Before gluing the plate ask the phone manufacturer where the coil is located under the back cover and do not glue the plate on this place.

  • No, it can not work, do not glue the plate over the NFC sensor. Before gluing the plate ask the phone manufacturer where the NFC sensor is located under the back cover and do not glue the plate on this place.

  • Yes, the holder has a hinge that allows rotating the phone to various angles.

  • When the cabin heating is on, everything inside the cabin is heated, including the phone, just like, when the A/C is operating, everything in the cabin is cooled, including the phone.

  • The clamp, which is attached to the louver, can be tightened and released by a plastic nut with comfortable finger rests. To fasten the holder, place the louver plate between the clamps and tighten the nut.

  • The holder is suitable only if your car has horizontal louvers on the ventilation ducts with a distance of at least 5 mm between them. Also make sure that up to a depth of 3 cm inside the louver there are no elements that will interfere with clamping.

  • No, it is not.

  • The kit includes two metal plates with an adhesive layer applied.

  • The plate should not be glued over the receiving induction coil inside the phone, because wireless charging will not work then. Before gluing the plate, ask the phone manufacturer where the coil is located under the back cover, and do not glue the plate on this place.

  • Only if the case is 0.3 mm thick or less. The magnet will not hold the phone through the thick case as securely as without the case.

  • No, the magnetic field will not have any effect on the phone.

  • No, it can not work, do not glue the plate over the NFC sensor. Before gluing the plate ask the phone manufacturer where the NFC sensor is located under the back cover and do not glue the plate on this place.

  • Yes, the holder has a hinge that allows rotating the phone to various angles.

  • When the cabin heating is on, everything inside the cabin is heated, including the phone, just like, when the A/C is operating, everything in the cabin is cooled, including the phone.

  • Hello! The headset works with the standard driver of the operating system. You probably hold down the volume button for too long, so the volume quickly goes to one of the extreme values. Try decreasing the button hold time.
  • The mouse does not require batteries to operate. A 400 mA∙h accumulator is installed inside the mouse, the mouse is powered by this accumulator.

  • The kit includes a Micro-USB cable for recharging the mouse accumulator. Connect the cable to the mouse and to the computer USB port, then the accumulator will begin to charge. The mouse can also be charged from any mains charger with a USB output, for example, from a phone charger.

  • Charging time depends on a power supported by the USB port that the mouse is connected to. For example, the mouse will charge in about 1.5–2 hours from a high-power USB 2.0 port (current 0.5A). If you have a more powerful port (for example, USB 3.0 or a smartphone charger), then the accumulator will charge faster.

  • No, you cannot. The cable allows only recharging of the mouse accumulator. You need to connect the USB receiver to the computer for the mouse to work.

  • Six: left, right, DPI control button, wheel button, and 2 side buttons.

  • The side buttons are by default used to move backward and forward through web pages in a web browser, but their functions can be changed using software that can be downloaded from the manufacturer's website.

  • The sensor of this mouse has four resolution modes: 800/1200/1600/2400 DPI. Resolutions can be toggled with this button. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • Yes, it does. It can be downloaded from the product page on the manufacturer's official website.

  • You can select one of five backlight modes using the button on the mouse underside. There is no way to adjust the backlight in the software.

  • Unfortunately, it is not possible to buy the receiver separately. The pairing of the mouse and the receiver is done at the factory and can’t be changed later. The mouse won’t work with any other receiver. It’s done so that two identical mice don’t interfere with each other in the same room.

  • No, there is not.

  • Yes, it can.

  • Yes, it will. We do not guarantee that the side buttons will work with a MacBook. The software of this model also cannot work with a MacBook.

  • The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • Yes, it does. It is located on the mouse underside.

  • No, this is a wired mouse. It can be connected by the cable to any USB port in your computer.

  • Eight: left, right, wheel button, 2 top buttons for DPI control, 2 side buttons, and the FIRE button for shooting in shooters.

  • The side buttons are by default used to move backward and forward through web pages in a web browser, but their functions can be changed using software that can be downloaded from the manufacturer's website.

  • Yes, it can.

  • This is the button for suppressing recoil when shooting in shooters, it is called FIRE. Clicking this button generates fast clicks of the left mouse button. This allows reducing the impact of recoil when shooting in a game with automatic weapons, which increases the shooting accuracy.

  • The sensor of this mouse has six resolution modes: 800/1600/2400/4800/6400/12800 DPI. The resolution can be increased or decreased with these buttons. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • There are 2 software versions. One version is custom software specifically for this model. It allows saving all the settings in the mouse memory. In addition, this software allows controlling the backlight. With this setup, the mouse can be transferred to another computer along with all the settings. The second version is the DefenderGameCenter universal software for mice, which saves all the settings on your computer. DefenderGameCenter cannot control backlighting. Both versions can be downloaded from the product page on the manufacturer's official website.

  • Yes, you can switch between 14 backlight modes in the mouse software.

  • Yes, it will. We do not guarantee that the side buttons will work with a MacBook. The software of this model also cannot work with a MacBook.

  • No, this is a wired mouse. It can be connected by the cable to any USB port in your computer.

  • Seven: left, right, wheel button, 2 top buttons for DPI control, and 2 side buttons.

  • The side buttons are by default used to move backward and forward through web pages in a web browser, but their functions can be changed using software that can be downloaded from the manufacturer's website.

  • No, the backlight cannot be controlled, there is no way to adjust the backlight in the software.

  • The sensor of this mouse has four resolution modes: 1200/2400/4800/7200 DPI. The resolution can be increased or decreased with these buttons. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • Yes, it does. It can be downloaded from the product page on the manufacturer's official website.

  • The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • No, the wheel is made of soft silicone material.

  • Yes, it can.

  • Yes, it can.

  • Yes, it will. We do not guarantee that the side buttons will work with a MacBook. The software of this model also cannot work with a MacBook.

  • The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • No, this is a wired mouse. It can be connected by the cable to any USB port in your computer.

  • Seven: left, right, wheel button, 2 top buttons for DPI control, and 2 side buttons.

  • The side buttons are by default used to move backward and forward through web pages in a web browser, but their functions can be changed using software that can be downloaded from the manufacturer's website.

  • The sensor of this mouse has four resolution modes: 1200/2400/4800/7200 DPI. The resolution can be increased or decreased with these buttons. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • Yes, it does. It can be downloaded from the product page on the manufacturer's official website.

  • Yes, it can.

  • No, the backlight cannot be controlled, there is no way to adjust the backlight in the software.

  • Yes, it will. We do not guarantee that the side buttons will work with a MacBook. The software of this model also cannot work with a MacBook.

  • Turn the mouse over. The receiver is inserted into a dedicated receiver slot on the mouse bottom side.

  • The mouse does not require batteries to operate. A 400 mA∙h accumulator is installed inside the mouse, the mouse is powered by this accumulator.

  • Yes, it does. All downloadable files can be found in the "Downloads" section of the product web page.

  • Yes, it will. But please note that the software of this model can not work with a MacBook.

  • The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • Four: left, right, DPI control button and wheel button.

  • This model does not have side buttons.

  • The sensor of this mouse has two resolution modes: 1000 and 1200 DPI. Resolutions can be toggled with this button. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • No, this mouse does not work via Bluetooth. The wireless connection works via a 2.4GHz radio link between the mouse and the mouse USB receiver.

  • The kit includes a Micro-USB cable for recharging the mouse accumulator. Connect the cable to the mouse and to the computer USB port, then the accumulator will begin to charge. The mouse can also be charged from any mains charger with a USB output, for example, from a phone charger.

  • Charging time depends on a power supported by the USB port that the mouse is connected to. For example, the mouse will charge in about 1.5–2 hours from a high-power USB 2.0 port (current 0.5A). If you have a more powerful port (for example, USB 3.0 or a smartphone charger), then the accumulator will charge faster.

  • No, you cannot. The cable allows only recharging of the mouse accumulator. You need to connect the USB receiver to the computer for the mouse to work.

  • Six: left, right, wheel button, DPI control button (CPI) and 2 side buttons.

  • The side buttons are by default used to move backward and forward through web pages in a web browser, but their functions can be changed using software that can be downloaded from the manufacturer's website.

  • The sensor of this mouse has three resolution modes: 800/1200/1600 DPI. Resolutions can be toggled with this button. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • Yes, it does. It can be downloaded from the product page on the manufacturer's official website.

  • No, the backlight cannot be controlled, there is no way to adjust the backlight in the software.

  • No, there is not.

  • Yes, it can.

  • Yes, it will. We do not guarantee that the side buttons will work with a MacBook. The software of this model also cannot work with a MacBook.

  • The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • Unfortunately, it is not possible to buy the receiver separately. The pairing of the mouse and the receiver is done at the factory and can’t be changed later. The mouse won’t work with any other receiver. It’s done so that two identical mice don’t interfere with each other in the same room.

  • Yes, it does. It is located on the mouse underside.

  • No, this mouse does not work via Bluetooth. The wireless connection works via a 2.4GHz radio link between the mouse and the mouse USB receiver.

  • Turn the mouse over. The receiver is inserted into a dedicated receiver slot on the mouse bottom side.

  • Gamepad can be checked in "Gamepad Tester" mobile app provided by Wisely Loh. "Mobile Master" button layout is different from the layout shown in the application window, but when you press gamepad button its code will be displayed in the application window.

  • Microsoft bluetooth stack doesn't support the following profiles: A2DP, HSP, HFP. Bluetooth headsets require a stack that supports these profiles, for example, "BlueSoleil".